FAQ
Everything you actually want to know before you check out.
Getting it to you.
How much is shipping?
NZ orders over $55 ship free.
Orders under $55 are $8.90.
Rural delivery is a little more · your exact rate will show at checkout.
That's it. No secret shipping surprises.
How quickly will my order arrive?
We usually have your order packed within 1–2 business days.
From there, allow around 1–2 business days for North Island delivery and a little longer for the South Island.
Rural addresses can take an extra day or two.
You'll get tracking as soon as your order leaves us.
Do you ship to Australia?
Yes.
Australia shipping is calculated at checkout based on your order and delivery address.
Do you ship internationally?
We do ship internationally to selected destinations.
Shipping options and costs will appear at checkout once you enter your address.
Can I change my order after I've placed it?
If you've just checked out and need to change something, email us as quickly as you can.
We'll always do our best, but once your order has headed out the door, it's already checked out.
I entered the wrong address. Help.
Email us straight away with your order number and the correct address.
If we catch it before dispatch, we'll fix it.
If it's already on its way, we'll help where we can, but courier redirection may be outside our hands.
What's in the bottle.
Where are Bonbodi products made?
In New Zealand.
We've been making here since 2016, with our own formulations and our own fragrance library. We've made more than three million products along the way.
Our founder is a cosmetic chemist and formulates our products here in New Zealand.
We know what's in them because we put it there.
Are your products vegan?
Yes. Our products are vegan.
Are you cruelty-free?
Yes. Bonbodi is cruelty-free. We are PETA Certified Vegan and Cruelty Free. We also were winners in the 2020 New Zealand Anti-Vivisection Society (NZAVS) Cruelty Free Awards. We don't test our products on animals, and we never will.
Are your fragrances phthalate-free?
Yes. Our fragrances are phthalate-free.
You'll find the full ingredient list for each product on its product page.
Do your products contain parabens?
No. We don't formulate with parabens.
Are Bonbodi products "natural"?
We use natural ingredients whenever we can, and we love working with beautiful ingredients from New Zealand where they're available.
But we don't compromise a good formula just to put the word "natural" on the front.
Everything we use has a reason to be there. We choose ingredients carefully, we know what's going into our formulas, and we don't use ingredients we believe can disrupt hormones.
How to use the good stuff.
How much product should I use?
Less than you think.
Our formulas are concentrated, so start small and add more if you need it.
For our whipped products, a little goes a long way.
Why does my product look or feel slightly different from the last one I bought?
You're buying something made by people, not a computer-generated colour swatch.
Natural ingredients, fragrance and the making process can create small variations in colour, texture or appearance.
That's normal.
If something looks genuinely wrong, send us a photo and your order number and we'll have a look.
Why does the colour of my product vary?
Some of our formulas contain naturally coloured ingredients, so colour can vary slightly between batches.
We don't add colour just for the sake of making every tub look identical.
Can I use your products if I have sensitive skin?
Everyone's skin is different, and fragranced body products aren't right for every person.
If your skin is particularly sensitive, check the full ingredient list before ordering and patch test a new product first.
If you have a specific concern about an ingredient, contact us before buying and we'll help you check it.
Come upstairs.
What is Hotel Butter?
The good bit of checking into a hotel, without having to go anywhere.
Hotel Butter is our more grown-up body-care collection · built around scent, texture and that very specific feeling of having nowhere else to be.
Why is it called Hotel Butter?
Because sometimes your Tuesday night deserves better lighting.
That's all.
What's the difference between Hotel Butter and Bonbodi?
They're both Bonbodi.
Bonbodi is our playful, dessert-shop side · big scents, body care, a little mischief.
Hotel Butter is the quieter room · hotel bathrooms, robes, room service, late checkouts.
Same maker. Different mood.
What does Late Checkout smell like?
Vanilla anglaise, warm croissant and pistachio.
Think the pastry you were absolutely going to save for later.
You didn't.
For someone else.
Can I send an order directly to someone else?
Absolutely.
Just enter their delivery address at checkout.
If you'd like to add a gift message, let us know in the order notes and we'll do our best to make it feel like a proper present.
Do you offer gift wrapping?
Gift options are available on selected products.
If you're buying for someone particular and want help choosing, get in touch. We know our scents rather well.
If something goes wrong.
Something arrived damaged. What do I do?
Tell us.
Email us as soon as you can with your order number and a photo of the damage.
We'll sort it out.
I changed my mind. Can I return my order?
If your product is unopened and unused, contact us within 14 days of receiving your order and we'll talk you through the return.
For hygiene reasons, we can't accept returns of opened or used body-care products unless there is a problem with the product.
I received the wrong thing.
That's not supposed to happen.
Email us with your order number and a photo of what arrived and we'll put it right.
Something isn't right with my product.
Please don't throw it away.
Take a photo, keep the product and contact us with your order number.
We'll investigate what's happened and sort it with you.
Still wondering?
We'd rather answer one good question than have you abandon a basket because you weren't sure.
Contact us